Delete your account
You can ask us to delete your SwiftDine account and personal data at any time. Here is exactly how, and exactly what happens.
From the app — fastest
- 1Open the SwiftDine app.
- 2Go to Account, then Settings.
- 3Tap Delete account.
- 4Confirm with the code we send to your mobile number.
You cannot delete while an order is still in progress. Wait for it to finish, or cancel it first.
By email — if you cannot sign in
Email privacy@swiftdinebd.com from the address on your account, or write to us from any address giving the mobile number on the account. We will verify it is you by sending a code to that number before we delete anything, because otherwise anyone could delete anyone's account.
Subject line to use: "Account deletion request"
privacy@swiftdinebd.comWhat gets deleted
Removed permanently
- Your name, mobile number and email address
- Your saved delivery addresses and map pins
- Your saved payment method references
- Your reviews and ratings, and any support conversations
- Location traces linked to your past deliveries
Kept, and why
- Order and payment records in anonymised form — Bangladeshi tax and accounting law requires us to keep transaction records, but they are detached from your identity.
- Records we are required to retain for an open dispute, chargeback or legal claim, until it is resolved.
Deletion completes within 30 days of a verified request. You will get a confirmation when it is done.
This cannot be undone. Ordering again later means starting a new account with no history.
Riders and restaurant partners
If you ride for us or run a partner restaurant, account deletion is handled by the operations team rather than this process, because there are payouts and contracts to settle first. Contact us and we will walk you through it.