Terms of service

We are a platform that connects you with restaurants and shops, and arranges a rider to bring your order. The restaurant prepares the food and is responsible for it; we are responsible for the ordering platform and the delivery.

You need a verified mobile number to order. Keep control of that number and the device it is on — orders placed from your account are treated as yours.

One account per person. We may suspend accounts used for fraud, abuse of promotions, or abuse of our staff, riders or partners.

Prices, delivery fees and any discounts are shown in full before you confirm. The total at checkout is the total you pay.

A restaurant may decline an order — most often because they are at capacity or an item has run out. If that happens, nothing is charged, and any digital payment is refunded in full.

Once a restaurant has accepted and started cooking, an order can no longer be cancelled for free. Before that point, cancellation is free.

You may pay in cash on delivery or by a supported digital method. Cash orders may be subject to a value cap, which the app shows you at checkout.

Card details are handled entirely by our payment gateway on its own hosted page. SwiftDine never sees or stores your card number.

If your order does not arrive, arrives materially wrong, or arrives in a state you could not reasonably accept, report it from the order screen within 24 hours and we will refund it.

Digital payments are refunded to the original method and typically clear within 3 to 7 working days, depending on the provider. Cash orders are refunded in cash or as account credit, whichever you prefer.

We may decline a refund where we have clear evidence the claim is not genuine. If we do, we will tell you why.

Delivery times shown in the app are estimates based on distance and current kitchen load, not guarantees.

Someone needs to be reachable at the address. If a rider cannot reach you after reasonable attempts, the order may be closed as undelivered and charged.

Treat riders, restaurant staff and our support team decently. We will end the relationship over abuse or threats, and we will involve the police over anything criminal.

Do not use the platform to order anything unlawful, and do not attempt to interfere with the apps or our systems.

Promotional codes have their own conditions, shown when you claim them, and may be withdrawn if abused.

Paid placements are always labelled "Sponsored". They never influence ratings, reviews or organic search ranking.

We are responsible for running the platform and the delivery competently. We are not liable for indirect or consequential losses, and our liability for any order is limited to the value of that order plus its delivery fee.

Nothing here removes rights you have under Bangladeshi consumer law.

We may update these terms. Material changes will be notified in the app before they take effect.

Questions about these terms: support@swiftdinebd.com.