Help, from people in Sylhet
Support is answered by our own team here, not an outsourced call centre. If something went wrong with an order, start with the order screen in the app — it routes straight to us with the order attached.
How to reach us
In the app
Open the order and tap Get help. This is the fastest route and the one to use for anything urgent — a missing rider, a wrong delivery, a safety issue — because it reaches us with the order and the rider already attached.
Phone
For anything urgent that is not about an order already placed — and for anyone who would simply rather talk to a person.
+88 01604 042 676For refunds, account questions, partnerships and anything that needs a paper trail. Use the contact form and we reply within one working day.
Contact usWhen we are open
The phone line is open 9:00 to 23:00, seven days a week (Asia/Dhaka), and in-app messages are picked up inside those hours too. Email is answered within one working day.
Common things people write in about
My order is late
Check the live map in the app first — most "late" orders are a rider caught in traffic, and the map will show it. If the map has not moved for ten minutes, tap Get help on the order and we will find out what happened.
Something is missing or wrong
Report it from the order screen within 24 hours, with a photograph if you can. If the restaurant or we got it wrong, you are refunded — to the original payment method, or in cash for a cash order.
I want a refund
Refunds are handled from the order screen. Digital payments are returned to the source and normally clear in 3 to 7 working days depending on the provider. Cash orders are refunded in cash or as credit, your choice.
I want to delete my account
You can request deletion from the app or from our account deletion page. We explain there exactly what is deleted and what we are legally required to keep.
I am a restaurant or a rider with a problem
Partners and riders have a direct line in their own apps, which reaches the operations team rather than customer support. Use it — it is quicker.